First, we’ll set up a website that has one distinct purpose: gather reviews on your behalf. This website will have your logo on it, so your existing customers can easily recognize that the website is yours. Then, we will help you drive traffic to the review website by giving you signage to use in your business to drive people to the review website. We need to give your customers and an incentive for taking the time to provide the feedback. At no additional cost to you, this website will hold a drawing each quarter with at least a $500 prize (such as an iPad, flat screen TV, $500 Amazon Gift Card, laptop, printer.
Once your client provides the feedback, this is when the magic happens. All the 5-star reviewers will automatically receive an email instructing them to leave another copy of their 5-star review on Google, Yahoo, Bing, Angies List, etc. We will monitor which search engine or review website you should be focusing on and we will adjust the back end automatically. You want to have great reviews all review websites. As a result of posting the review on the final review website, they’ll receive 3 more entries for this quarter’s prize.
On the other hand, those who submit a 4-star reviews or lower will be sent a simple “Thank You” email, not bringing them to the final review website. Because you are carbon copied on every review submitted, you can opt to reply to them individually to address any concerns they may have – but they won’t be invited to leave reviews for Google, Yahoo, Bing, Angies List, etc. Additionally, as an added bonus, we will submit you a quarterly report with ALL the reviews submitted so you can work with your team to continue to improve your customer service which will certainly lead to more referrals and sales.
In short, the automatic triaging process will help ensure only the 5-star reviewers will get reminders to republish their 5-star reviews on public sites. This way, your best reviews will get the limelight and bring your business the credibility and visibility it deserves.